Privacy Policy

Learn how Introscape protects your personal data

This Privacy Policy explains how Introscape collects, uses, and protects your personal information when you use our mobile application.

Last Updated: November 22, 2024

Effective Date: November 22, 2024

Data Controller

Information We Collect

Automatically Collected Data

  • Device type and iOS version
  • App version and build number
  • Anonymous usage statistics
  • Crash reports and performance data
  • Language and region settings
  • App installation and update events

Data You Provide (Optional)

  • Email address (only if you contact support)
  • Message content from support requests
  • App Store purchase receipts (managed by Apple)

App-Specific Data

  • Call simulation preferences (delays, callers selected)
  • Credit balance and purchase history
  • Custom audio files (stored locally on your device only - never uploaded)
  • App settings and configurations
  • Siri Shortcuts created (stored locally only)

✓ All audio files are stored LOCALLY on your device only. We never upload or access your custom audio.

How We Use Your Data

App Operation and Improvement

  • Provide core call simulation functionality
  • Process in-app purchases securely
  • Fix bugs and improve performance
  • Develop new features based on usage patterns
  • Ensure compatibility across iOS versions

Communication and Support

  • Respond to support requests
  • Send important app updates and announcements
  • Notify about subscription status changes
  • Provide customer service

Legal Basis for Processing

Legitimate Interest

We process data to operate and improve our app, fix bugs, and ensure security

Contract Performance

Processing necessary to provide the services you requested (in-app purchases, app functionality)

Consent

For optional features like custom audio imports and analytics (you can opt-out in settings)

Legal Obligation

To comply with applicable laws, regulations, and legal processes

Data Retention

Usage Analytics

12 months, then anonymized

Support Requests

24 months after resolution

Purchase Records

As required by law (managed by Apple/RevenueCat)

Crash Reports

90 days

Local App Data

Until you delete the app or clear data

Data Sharing and Third Parties

Apple Inc.

Required for App Store functionality, payment processing, and app distribution (Apple Privacy Policy applies)

RevenueCat

Manages in-app purchases and subscriptions with privacy-compliant practices

Analytics Services

Anonymous usage data only to improve app performance (no personal identifiers)

Legal Requirements

We may disclose data if required by law, court order, or to protect our legal rights

Third-Party Services We Use

Apple App Store: App distribution and payment processing (required) - Privacy Policy
RevenueCat: In-app purchase and subscription management - Privacy Policy
Apple CallKit: Realistic call simulation (no data transmitted) - Privacy Policy

⚠️ We NEVER sell your data to third parties

Your Privacy Rights

Under GDPR and applicable privacy laws, you have the following rights:

🔍 Right to Access

Request a copy of all personal data we hold about you

✏️ Right to Rectification

Request correction of inaccurate or incomplete data

🗑️ Right to Erasure

Request deletion of your personal data ('right to be forgotten')

📦 Right to Data Portability

Receive your data in a portable, machine-readable format

🚫 Right to Object

Object to processing of your data for specific purposes

⏸️ Right to Restrict Processing

Request limitation of how we process your data

How to Exercise Your Rights

Send us an email at privacy@introscape.app specifying your request. We will respond within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to Know

Know what personal information we collect, use, and disclose

Right to Delete

Request deletion of your personal information (with certain exceptions)

Right to Opt-Out

Opt-out of sale of personal information (we do NOT sell your data)

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights

Children's Privacy

Our app is rated 12+ and does not knowingly collect personal information from children under 13. If we discover we have collected data from a child under 13, we will delete it immediately.

Age Rating: 12+ (Suitable for users 12 years and older)

Cookies and Tracking Technologies

No Browser Cookies

Our mobile app does NOT use traditional browser cookies

Anonymous Analytics

We collect minimal anonymous analytics to improve app performance (no personal identifiers, opt-out available in settings)

Local Storage

App settings and preferences are stored locally on your device using iOS secure storage

No Third-Party Tracking

We do NOT use third-party advertising or tracking SDKs

Our mobile app does NOT use browser cookies. We collect minimal anonymous analytics to improve app performance. You can opt-out of analytics in the app settings.

Security Measures

We implement industry-standard technical and organizational measures to protect your data:

  • End-to-end encryption for sensitive data
  • Secure HTTPS connections for all communications
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Local storage for audio files (never uploaded to servers)
  • Compliance with iOS security best practices
  • Secure payment processing via Apple
  • Data minimization principle (collect only what's needed)

International Data Transfers

Your data may be processed in different locations:

  • Primary servers: European Union (GDPR compliant)
  • Apple services: United States (adequate protection)
  • RevenueCat: United States (Privacy Shield compliant)

We ensure adequate protection through standard contractual clauses and compliance certifications.

Contact and Complaints

📧 Data Protection Officer

⚖️ Supervisory Authority

Changes to This Policy

This Privacy Policy may be updated from time to time. Significant changes will be communicated via email or in-app notification. We encourage you to review this page regularly to stay informed of the latest updates.

Current Version: 1.0 - Last Modified: November 22, 2024

Questions about this Privacy Policy?

Contact Us