Support & Help Center

Get help with Introscape - We're here to assist you

Retour à l'accueil

Email Support

Primary contact method

support@introscape.app
Response: Within 24 hours

Privacy Requests

Data & GDPR inquiries

privacy@introscape.app
Response: Within 30 days (GDPR)

Refund Requests

Purchase issues

refunds@introscape.app
Response: Within 48 hours

Support Hours

We typically respond within 24 hours (Monday-Friday, 9AM-6PM CET). Weekend inquiries are answered on the next business day. For urgent issues, please mark your email as "URGENT".

System Requirements

Minimum Requirements

  • iPhone running iOS 16.6 or later
  • 100 MB of available storage space
  • Active internet connection for downloads
  • Apple ID for purchases

Recommended

  • iPhone running iOS 17.0 or later
  • 200 MB of available storage (for custom audio)
  • Stable Wi-Fi or 4G/5G connection
  • Notifications enabled for best experience

Frequently Asked Questions

Open Introscape → Select a delay (15 sec to 10 min) → Choose a caller (Mom, Doctor, Office, Emergency) → Tap 'Activate Emergency Call'. Your phone will ring after the selected delay with a realistic incoming call screen.
Each call simulation costs 1 credit. You start with 3 free credits and receive 1 bonus credit every day. You can purchase credit packs (10 or 50 credits) or upgrade to Lifetime Pro for unlimited calls.
Lifetime Pro is a one-time purchase ($7.99) that gives you unlimited calls forever, custom audio imports, extended delays (1 sec to 24 hours), advanced stealth mode, and all future features. No recurring fees or subscriptions.
Make sure: 1) Your phone isn't on Silent mode (check the side switch), 2) Do Not Disturb is OFF, 3) Introscape has notification permissions enabled in iOS Settings → Introscape → Notifications. The call uses iOS CallKit and needs these permissions to work.
Press the phone firmly against your ear - audio plays through the EARPIECE (not speaker) just like a real call. Make sure your volume is up. Go to iOS Settings → Sounds & Haptics and increase the volume. If still no audio, restart the app and try again.
Try these steps: 1) Force close the app (swipe up from app switcher), 2) Restart your iPhone, 3) Update to the latest iOS version, 4) Delete and reinstall Introscape (your Pro purchase will restore automatically). If the issue persists, email support@introscape.app.
Credits are stored locally on your device. After iOS updates, sometimes data needs to sync. Try: 1) Open the app and wait 30 seconds, 2) Tap 'Restore Purchases' in Settings, 3) Check if your daily bonus was added. If credits are still missing, contact support@introscape.app with your purchase receipts.
Open Introscape → Tap the credit counter at the top → Select a credit pack (10 credits for $0.99 or 50 credits for $3.99) → Confirm purchase with Face ID/Touch ID. Purchases are processed securely through Apple.
Yes! We offer a 30-day satisfaction guarantee for Lifetime Pro. For refunds, you have two options: 1) Request directly through Apple at reportaproblem.apple.com within 14 days, or 2) Email refunds@introscape.app with your order details and reason. We process refund requests within 48 hours.
Go to app Settings → Tap 'Restore Purchases'. This syncs your purchase with Apple. Make sure you're signed in with the same Apple ID you used to purchase. If it still doesn't work, email support@introscape.app with your purchase receipt.
Absolutely! Lifetime Pro is a ONE-TIME purchase of $7.99. No recurring fees, no auto-renewal, no subscription traps. Pay once, get unlimited calls forever. Your purchase syncs across all your iOS devices with the same Apple ID.
Unfortunately, Family Sharing is not available for Introscape purchases at this time. Each family member needs their own purchase. However, you can use the same Pro account on multiple devices with the same Apple ID.
Yes, with Lifetime Pro! Go to Settings → Custom Audio → Import Audio File. Select an audio file from your Files app. Your custom audio stays LOCAL on your device - we never upload it. Free users can use the 4 pre-recorded scenarios included.
Stealth Mode makes the app interface look professional and neutral (gray colors, generic names) so nobody suspects you're using a call simulator. Perfect for discreet use in public. Advanced Stealth Mode (Pro only) offers even more customization options.
With Lifetime Pro, yes! You can set custom delays from 1 second up to 24 hours. Free users can schedule calls up to 10 minutes in advance. This is perfect for planning ahead before meetings or events.
Yes, by default it appears in your iOS call history (just like a real call) for maximum realism. You can manually delete it afterward from the Phone app → Recents → Swipe left on the call. We recommend doing this for discretion.
Yes! Set up a Siri Shortcut: Go to iOS Settings → Siri & Search → Introscape → Add to Siri. Create a phrase like 'Emergency call' or 'Call me now'. Then just say your phrase to Siri anytime to trigger a call!
We collect minimal data: anonymous usage analytics to improve the app, crash reports, and purchase history (managed by Apple). We NEVER collect your contacts, location, or personal info. Custom audio files stay LOCAL on your device. See our Privacy Policy for full details.
No! Audio plays through your phone's EARPIECE (the small speaker at the top you use for regular calls), not the external speaker. Only you can hear it. This makes it completely realistic - just hold the phone to your ear like a normal call.
Yes! Custom audio files are stored LOCALLY on your iPhone using iOS secure storage. We NEVER upload your audio to our servers. The files are encrypted by iOS and only accessible by Introscape on your device. Delete the app and the files are permanently removed.
Introscape uses iOS CallKit technology to create realistic incoming call screens. This requires notification permissions to display the call interface at the scheduled time. Without this permission, calls cannot ring. Enable in Settings → Introscape → Notifications.
Yes! Once installed, Introscape works completely offline. You only need internet for: downloading the app initially, making purchases, and checking for updates. All call simulations work offline with pre-loaded audio.
Introscape is currently optimized for iPhone only. While it may install on iPad, some features (especially CallKit) work best on iPhone. We're considering iPad support for future versions based on user demand.
Minimum: iOS 16.6 or later. Recommended: iOS 17.0+ for best performance and latest features. To check your iOS version: Settings → General → About → Software Version. Update if needed: Settings → General → Software Update.

Common Issues & Quick Fixes

Call doesn't appear on lock screen

Ensure notifications are enabled and Do Not Disturb is off.

  1. 1. Go to iOS Settings → Introscape → Notifications
  2. 2. Enable 'Allow Notifications'
  3. 3. Turn off Focus/Do Not Disturb mode
  4. 4. Check that Silent mode is OFF (flip switch on side of phone)

No audio when I answer the call

Audio plays through earpiece - press phone to your ear.

  1. 1. Make sure volume is turned up (use volume buttons)
  2. 2. Press phone against your ear (audio is in EARPIECE not speaker)
  3. 3. Check that you're not using Bluetooth headphones
  4. 4. Restart the app if audio still doesn't play

Credits not showing after purchase

Restore purchases to sync with Apple's servers.

  1. 1. Open Introscape → Settings
  2. 2. Tap 'Restore Purchases'
  3. 3. Wait 10-15 seconds for sync
  4. 4. Check credit balance at top of screen

App won't open or crashes on launch

Clear app cache and reinstall if necessary.

  1. 1. Force close app (swipe up in app switcher)
  2. 2. Restart your iPhone
  3. 3. If still crashing, delete and reinstall app
  4. 4. Your Pro purchase will restore automatically

Troubleshooting Steps

Before contacting support, please try these steps in order:

  1. 1

    Restart the App

    Force close Introscape by swiping up in the app switcher, then reopen it. This clears temporary glitches and refreshes the connection.

  2. 2

    Check Permissions

    Go to iOS Settings → Introscape and verify that Notifications are enabled. CallKit requires notification permissions to display incoming calls.

  3. 3

    Verify iOS Version

    Ensure you're running iOS 16.6 or later. Go to Settings → General → About → Software Version. Update if needed via Settings → General → Software Update.

  4. 4

    Restore Purchases

    If you've purchased Pro or credits, tap 'Restore Purchases' in Settings to sync with Apple. This fixes most purchase-related issues.

  5. 5

    Restart Your iPhone

    A full device restart often resolves CallKit and audio issues. Hold Power + Volume Down until 'Slide to Power Off' appears.

  6. 6

    Reinstall the App

    If all else fails, delete Introscape and reinstall from the App Store. Your purchases are tied to your Apple ID and will restore automatically.

Refund & Purchase Issues

How to Request a Refund

Option 1: Request Through Apple (Fastest)

Visit reportaproblem.apple.com → Sign in with your Apple ID → Find your Introscape purchase → Click 'Report a Problem' → Select refund reason → Submit. Apple typically processes refunds within 48 hours. This works for purchases made within the last 90 days.

Option 2: Contact Our Support Team

Email refunds@introscape.app with: (1) Your order number/receipt, (2) Reason for refund request, (3) Apple ID email. We offer a 30-day satisfaction guarantee for Lifetime Pro. We'll review and respond within 48 hours with next steps.

What Qualifies for a Refund?

Eligible: Technical issues preventing app use, accidental purchases, not satisfied with Pro features (within 30 days). Not eligible: Used credits (after activating calls), purchases older than 30 days without technical issues, change of mind after extensive use (50+ calls).

Note: We offer a 30-day satisfaction guarantee for Lifetime Pro purchases. Contact us at refunds@introscape.app if you're not satisfied.

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help. We typically respond within 24 hours.

Email Support

Additional Resources

Privacy Policy

Learn how we protect your data

Terms of Service

Read our terms and EULA

App Store Page

Rate and review our app