Introscape is sold exclusively through the Apple App Store. Every payment, subscription renewal and refund is handled by Apple, not by us. This page explains what that means in practice, how to request a refund, and how long Apple usually takes.
This policy applies to all purchases made inside the Introscape iOS app: Pro subscriptions (weekly and annual), introductory offers and trials, one-time Lifetime purchases, and credit packs.
Last Updated: September 4, 2026 | Effective: September 4, 2026
Refunds Are Handled by Apple
As an App Store developer we cannot issue, approve or deny refunds ourselves, and we never see your payment details. If you are not satisfied, request a refund from Apple. Most requests receive a decision within 48 hours, and Apple approves the large majority of good-faith requests.
Purchase Types & Refund Eligibility
Pro Subscription (Weekly or Annual)
Auto-renewing subscription that unlocks unlimited calls and all Pro features
Price: Shown in the app in your local currency
- •Cancel anytime in iOS Settings > Apple Account > Subscriptions. You keep access until the end of the paid period
- •Cancelling stops future renewals. It does not automatically refund the current period
- •Refunds for a charge you did not want are requested from Apple, which decides case by case
- •Deleting the app does not cancel a subscription
Introductory Offers and Free Trials
A discounted first period or a free trial that converts to a paid subscription
Price: Intro price shown in the app, then the regular subscription price
- •To avoid being charged, cancel at least 24 hours before the trial or intro period ends
- •Apple sends a reminder before a trial converts to a paid subscription
- •If you were charged after forgetting to cancel, request a refund from Apple. These requests are often approved when made promptly
- •Each introductory offer can only be used once per Apple Account
Lifetime Pro (One-Time Purchase)
Pay once, keep Pro features permanently on your Apple Account
Price: Shown in the app in your local currency
- •Non-consumable purchase, restorable on any device signed in with the same Apple Account
- •Refund requests go through Apple like any other purchase
- •If Apple approves the refund, Pro access is removed from your account
- •Your call setups, contacts and settings stay on your device
Credit Packs
One-time packs of call credits
Price: Shown in the app in your local currency
- •Request through Apple like any other purchase
- •Apple generally does not refund credits that have already been used
- •Partial refunds for partially used packs are not available
- •If a pack was bought by mistake, request the refund right away before using credits
Apple App Store Policies
How Apple App Store Refunds Work
Every Introscape purchase is a transaction between you and Apple. Apple's refund policy therefore applies in full, and Apple alone reviews each request. Here is what to expect.
Apple Reviews Every Request
Refunds are granted at Apple's discretion. Apple looks at the purchase, your request reason and your account history. Developers cannot override the decision.
48-Hour Decision, Up to 30 Days for the Money
Apple usually emails a decision within 48 hours. Once approved, the money returns to your original payment method: up to 48 hours for Apple Account balance, up to 30 days for cards, up to 60 days for carrier billing.
Statutory Withdrawal Rights
In the European Union, the United Kingdom and some other regions, consumer law gives you a 14-day right of withdrawal on digital purchases. Apple honours it through the same refund request process.
Family Sharing
Pro subscriptions and Lifetime Pro can be shared with your Family Sharing group. Credit packs cannot. Refund requests must be made by the family member who paid.
How to Request a Refund
Request a Refund From Apple
The only way to get a refund
Timeline: Decision usually within 48 hours. Money back within 48 hours for Apple Account balance, up to 30 days for cards
Go to Apple Refunds →Cancel a Subscription
Stops future charges, no refund of the current period
Timeline: Cancellation is immediate. Access continues until the current period ends
Manage Subscriptions →Need Help From Us?
We cannot refund you directly, but we can fix technical problems, restore a purchase that is not showing, and help you find the right charge in your Apple purchase history. If Apple denied a request you believe was legitimate, tell us and we will help you resubmit with the right information.
- •The email address of your Apple Account
- •Purchase date and the order ID from your Apple receipt email
- •What you bought (weekly, annual, Lifetime Pro or a credit pack)
- •What went wrong, with screenshots if possible
- •Your iPhone model and iOS version for technical issues
Refund Eligibility Criteria
Requests Apple Usually Approves
- ✓Charged after forgetting to cancel a trial or intro offer, requested promptly
- ✓Accidental or unintended purchase, including by a child
- ✓Duplicate charge for the same purchase
- ✓Technical problem that prevented you from using what you paid for
- ✓The app did not do what its description promised
- ✓First-time request on an account in good standing
Requests Apple Often Declines
- ✗Credits that have already been used
- ✗Subscription periods used for weeks before asking
- ✗Purchases older than 90 days
- ✗Repeated refund requests on the same account
- ✗Refund requested after the account broke the Terms of Service
- ✗Asking for cash or a different payment method than the original one
Processing Times
Paid With Apple Account Balance
Usually within 48 hours
Emailed by Apple
Up to 48 hours after approval
Up to 4 days
Paid With Card or Apple Pay
Usually within 48 hours
Emailed by Apple
Up to 30 days, depending on your bank
Typically 5 to 10 business days
Paid With Carrier Billing
Usually within 48 hours
Emailed by Apple
Up to 60 days, depending on your carrier
Up to 2 months
Special Cases & Exceptions
Accidental Child Purchase
EligibleA child made a purchase without permission
Recommended Action: Request a refund at reportaproblem.apple.com right away and choose the 'accidental purchase' reason. Apple is generally lenient with these. Then turn on 'Ask to Buy' in Family Sharing settings to prevent it from happening again.
Charged After a Trial or Intro Offer
EligibleYou forgot to cancel and were billed the full subscription price
Recommended Action: Cancel the subscription in iOS Settings so it does not renew again, then request a refund for the charge from Apple. Do it as soon as you notice: recent, unused charges are the ones Apple approves most often.
Technical Issue Preventing Use
EligibleCalls do not ring, the app crashes, or a Pro feature does not work
Recommended Action: Email [email protected] first with your device model, iOS version and a screen recording. Most issues are fixed within a day. If we cannot fix it, request a refund from Apple citing the technical problem. We will confirm the issue to Apple if asked.
Duplicate Charge
EligibleYou were charged twice for the same purchase
Recommended Action: Request a refund for the duplicate charge at reportaproblem.apple.com and select 'I did not mean to make this purchase' or 'duplicate'. Apple can see both transactions and normally refunds one immediately.
Used Credits or a Used Subscription Period
Not EligibleYou want money back for credits or weeks you have already used
Recommended Action: Apple treats consumed content as delivered and rarely refunds it. You can still submit a request, but expect it to be declined. If a paid call failed because of a bug, contact [email protected] and we will add credits to your balance.
Purchase Not Showing in the App
Not EligibleYou paid but Pro or your credits are missing
Recommended Action: This is almost always a sync problem, not a billing one. Open Introscape, go to Settings and tap 'Restore Purchases' while signed in with the Apple Account that paid. Still missing? Email [email protected] with your receipt and we will sort it out.
Contact Support
Frequently Asked Questions
Why can't Introscape refund me directly?
Because you never paid us. Apple collects the payment, keeps the transaction on your Apple Account and holds the refund tools. App Store developers have no button to send money back. Every refund, for every app, goes through Apple.
How long do I have to request a refund?
Apple lets you request a refund on purchases from the last 90 days. Your chances are much better the sooner you ask, especially for a subscription charge you did not intend. In the EU and UK you also have a 14-day statutory right of withdrawal.
How fast is it?
Apple usually emails a decision within 48 hours. After approval, Apple Account balance is refunded within about 48 hours. Card refunds depend on your bank and can take up to 30 days, though 5 to 10 business days is typical.
Does cancelling my subscription refund me?
No. Cancelling only stops the next renewal, and you keep Pro until the end of the period you already paid for. To get the last charge back you need to submit a separate refund request to Apple.
I forgot to cancel my trial. Can I get the charge back?
Often, yes. Cancel the subscription first so it does not renew again, then request a refund from Apple and explain that you meant to cancel. Prompt requests on unused periods are commonly approved, but the decision is Apple's.
What if Apple denies my request?
You can submit a new request with more detail, and Apple sometimes reverses a decision. If the denial relates to a technical problem with Introscape, email [email protected]: we will confirm the issue and help you document it for Apple.
How will I receive my refund?
Always on the original payment method: the card, Apple Pay, carrier bill or Apple Account balance you used. Apple does not pay refunds in cash or to a different account.
Will I lose my data if I get a refund?
No. Your caller profiles, scheduled calls and settings stay on your device. You only lose access to Pro features or the refunded credits, and you can keep using the free version.
Changes to This Policy
Notification: We will notify you of significant changes to this Refund Policy through an in-app notice or on this page at least 30 days before they take effect. Apple's own refund terms may change at any time and always take precedence for App Store transactions.
Effective Date: Changes take effect 30 days after notification. Refund requests submitted before that date are governed by the previous version.
Archive: Previous versions of this policy are available upon request at [email protected]
Current Version: 2.0 - Last Modified: September 4, 2026
Ready to request a refund, or having an issue we can fix?